Kerry Hatch is a transformational President & CEO and board director with decades of change management experience. Her record of leadership success includes serving as president of American Express OPEN. She brings broad and deep knowledge in more, strategy development, M&A, talent management, and global operating experience in the financial services, technology, media, and travel industries. At The ExCo Group, she mentors C-suite executives and emerging C-suite executives.
In addition to her work at The ExCo Group, Hatch serves as a board member for Fevo, a payments start up in the sports & entertainment industry. She is a board observer to grata a new B2B search engine and Mint House, a short-term rental start up in the hospitality space. Formerly, she was a Board Member of Vistage International, the world’s leading peer advisor organization to CEOs.
Hatch enjoyed a 22-year career with American Express, culminating in her role as president of American Express OPEN: The Small Business Network, serving as the leader behind what was the first sub-brand in the history of the Fortune 100 company. She successfully transformed this $2.5B business for American Express into their highest growth division. Under her leadership, she created a new executive team and brand, overhauling the service model, introducing new products, advertising, and acquisition approaches. In addition, she re-engineered consumer customer acquisition including the launch of Costco and Blue Card cards and oversaw global merchant pricing during the most tumultuous decade in industry history. Hatch also spearheaded the expansion of American Express card acceptance into mass merchants, grocery stores, telecommunications, and the government. Her earlier executive assignments with American Express included senior leadership positions in strategy, marketing, and business development.
More recently, Hatch worked for Starwood Hotels Resorts & Worldwide, Inc. as its highest-ranking woman, and one of the most senior women in the travel industry. As global president of St. Regis and The Luxury Collection Hotels, she had overall P&L responsibility for the two brands, comprised of some of the world’s most revered and celebrated hotels. During her tenure, Hatch spearheaded the extensive worldwide expansion of St. Regis condominiums and hotels.
As president and CEO of QSP, the school and educational services division of Reader’s Digest Association Inc., Hatch was instrumental in the company’s sale to Time Warner Inc. Following the sale, she led the successful integration of QSP into Time Inc. In addition, she was president and CEO of Goodtimes Entertainment, a private equity backed direct marketing and entertainment business and a Managing Director for Oaklins DeSilva Phillips, the largest middle market investment bank.
Kerry Hatch has an MBA from Columbia University and a BA in Economics from the University of Colorado, Boulder. She also holds a coaching certification from Columbia University